Investigate, identify, and document software bugs by reviewing console logs, conducting cross-browser and device testing, REST API testing, editing theme code (HTML/CSS), confirming custom domain setup, and more.

Participate in their testing and collaborate directly with our product team as new features are launched.

As a support engineer, maintain communication with our solutions engineers, clients, and potential clients to confirm that the system requirements are compatible with EzyCourse.

Documenting solutions and keeping up-to-date with platform updates.

Improve the client experience by producing walkthroughs and manuals.

Make and administer Trello cards to monitor client issues.

Keep track of customer discussion specifics and update their data.

Assist clients in resolving issues by leading them through simple procedures.

Follow up with clients to ensure their issues have been resolved.

Be the first point of contact for EzyCourse users, providing timely and effective technical support via email, chat, and video calls.

Troubleshoot issues related to the platform

Collaborate with the development team to identify and report bugs and suggest improvements

Proactively identify user needs and advocate for their success, contributing to a positive and supportive community

A bachelor's degree in computer science and engineering (CSE) or a related field is preferred.

Experienced in supporting customers through multiple channels

Demonstrates expertise in looking at, locating, and recording software issues.

An independent problem solver—you can figure out how to solve a complex software problem

Strong English skills—excellent in speaking, listening, and writing.

Great problem-solving and communication skills.

Ability to provide clear step-by-step technical support in both written and verbal form.

Strong attention to detail and a customer-focused mindset.

A team player with a positive attitude and a willingness to learn and grow

Competitive salary and benefits package

Yearly salary review.

Opportunity to work with a cutting-edge SaaS LMS platform

A collaborative and supportive work environment with a focus on continuous learning and development

Fully subsidized coffee and tea, plus team lunch every Friday

Full-time On-site job

Office based in Sylhet, Modina Market

5 days a week, 10 AM - 7 PM (one-hour lunch break)