As a Support Executive, you will be responsible for providing top-notch customer support, resolving client issues efficiently, and ensuring a smooth user experience across all communication channels for international clients. You will also assist in maintaining strong client relationships by delivering prompt and effective solutions.
1-2 years of experience in a customer support/client service role within the software industry.
Excellent written and verbal communication skills in English.
Ability to manage multiple tasks and prioritize in a fast-paced environment.
Strong customer focus with a business-oriented approach.
Familiarity with HTTP request status codes and browser troubleshooting tools (e.g., console logs, network tab).
Experience collaborating with development teams to resolve technical issues.
Bachelor's degree in Computer Science and Engineering (CSE).
Basic knowledge of HTML and CSS is a plus.