Appifylab Is Hiring Support Engineer

Company Description:

EzyCourse is a no-code SaaS platform for online entrepreneurs, business owners, course creators, teachers, and others to build LMS websites without any code. EzyCourse allows creators to build and sell anything online.

What You'll Do:

• Review console logs, test across different browsers and devices, check API responses, and make small HTML/CSS adjustments to help identify and resolve platform issues.
• Collaborate with the product and development teams to test new features, share feedback, and report bugs
• Communicate with solutions engineers, clients, and prospects to ensure their technical setup is compatible with EzyCourse.
• Create and update documentation, including guides, walkthroughs, and helpful user resources.
• Manage Trello cards to track client issues and ensure all tasks are properly followed up
• Keep accurate notes on customer conversations and update their information when needed.
• Guide clients through simple troubleshooting steps and help them resolve common issues quickly.
• Follow up with users to confirm their concerns have been fully addressed.
• Serve as a friendly and responsive first point of contact for EzyCourse users via email, chat, and video calls.
• Be the first point of contact for EzyCourse users, providing timely and effective technical support via email, chat, and video calls.
• Diagnose technical issues related to the platform and work with the team to find effective solutions.
• Suggest product improvements based on user feedback and help enhance the overall user experience.
• Understand user needs and support a positive, customer-focused community.

Who Can Apply?

• A bachelor's degree in computer science and engineering (CSE) or a related field is preferred.
• Experienced in supporting customers through multiple channels
• Demonstrates expertise in looking at, locating, and recording software issues.
• An independent problem solver—you can figure out how to solve a complex software problem
• Strong English skills—excellent in speaking, listening, and writing.
• Great problem-solving and communication skills.
• Ability to provide clear step-by-step technical support in both written and verbal form.
• Strong attention to detail and a customer-focused mindset.
• A team player with a positive attitude and a willingness to learn and grow

What We Offer:

• Salary review at least once a year based on performance
• Opportunity to work on fast-growing products used globally
• Collaborative culture with talented, friendly teammates
• Regular performance reviews with constructive feedback
• Paid leaves, festival holidays, etc.

Other Perks:

• Separate female room for extra privacy
• Two weekly holidays
• Fully subsidized lunch
• Unlimited tea and coffee to recharge your day
• Separate prayer rooms for male and female members

Working hours:

10 AM - 7 PM with an hour break

Working days:

5 days in a week

Additional Notes:

If you think you meet our requirements then we would love to hear from you.