Review console logs, test across different browsers and devices, check API responses, and make small HTML/CSS adjustments to help identify and resolve platform issues.

Collaborate with the product and development teams to test new features, share feedback, and report bugs

Communicate with solutions engineers, clients, and prospects to ensure their technical setup is compatible with EzyCourse.

Create and update documentation, including guides, walkthroughs, and helpful user resources.

Manage Trello cards to track client issues and ensure all tasks are properly followed up

Keep accurate notes on customer conversations and update their information when needed.

Guide clients through simple troubleshooting steps and help them resolve common issues quickly.

Follow up with users to confirm their concerns have been fully addressed.

Serve as a friendly and responsive first point of contact for EzyCourse users via email, chat, and video calls.

Be the first point of contact for EzyCourse users, providing timely and effective technical support via email, chat, and video calls.

Diagnose technical issues related to the platform and work with the team to find effective solutions.

Suggest product improvements based on user feedback and help enhance the overall user experience.

Understand user needs and support a positive, customer-focused community.

A bachelor's degree in computer science and engineering (CSE) or a related field is preferred.

Experienced in supporting customers through multiple channels

Demonstrates expertise in looking at, locating, and recording software issues.

An independent problem solver—you can figure out how to solve a complex software problem

Strong English skills—excellent in speaking, listening, and writing.

Great problem-solving and communication skills.

Ability to provide clear step-by-step technical support in both written and verbal form.

Strong attention to detail and a customer-focused mindset.

A team player with a positive attitude and a willingness to learn and grow

Competitive salary and benefits package

Yearly salary review.

Opportunity to work with a cutting-edge SaaS LMS platform

A collaborative and supportive work environment with a focus on continuous learning and development

Fully subsidized coffee and tea, plus team lunch every Friday

Two weekly holidays

Salary review at least once a year based on performance

Separate prayer rooms

Friendly contests and gifts

Lunch facilities, Unlimited tea/coffee